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Privacy Policy – How We Handle Your Information

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wbet88 Privacy Policy – How We Handle Your Information
CONTACT PATHS

How to Reach Us About Your Data

If you want to review the information we hold, update a detail, or ask how long we keep session logs, our support team can help.

Live Chat Open the chat widget in the lobby footer and tell the agent you have a privacy question. We route data-access requests to a specialist who can confirm what records exist and how to request a copy or correction where local law permits.
Email Support Send your request to our support address with your account email and a brief description of what you need. We reply within two business days with next steps or the information you asked for, subject to identity verification.
Account Settings Log in and visit your profile page to update your email, phone number, or marketing preferences. Changes to payment details require re-verification; changes to your registered name may need a support ticket and proof of identity.
DATA HANDLING

Security, Cookies, Retention and Your Rights

We encrypt account passwords, store payment tokens on PCI-compliant servers, and limit internal access to transaction records so only authorized staff can reconcile disputes or process withdrawals.

Encryption

Every password you create is hashed with a one-way algorithm before we store it; payment tokens from Touch 'n Go, GrabPay, Boost dan FPX pass through TLS-encrypted channels so card details never reach our database in plain text.

Cookie Use

We set a session cookie when you log in to keep you authenticated while you switch between the live tables, slots, and sportsbook. A preference cookie remembers your language and currency choice; a tracking cookie notes which promo banner you closed so we do not show it again.

Access Control

Only our finance, support, and compliance teams can view full transaction histories; developers see anonymized session logs for troubleshooting. We audit internal access quarterly to confirm staff follow the principle of least privilege and log every lookup of account details.

Retention Periods

Active-account records stay in our database as long as your account is open. When you close your account we archive transaction and KYC documents for seven years to comply with anti-money-laundering and dispute-resolution laws, then delete them unless a regulator or court instructs us to keep them longer.

Data Portability

Where local law gives you the right to data portability, we can export your transaction history, account details, and session logs in CSV format. Email support with your request; we verify your identity and send the file within fourteen business days.

Request Changes

If you spot an error in your registered name, email, or phone number, log in and update it in account settings. For corrections to transaction records or withdrawal addresses, open a support ticket with proof of the correct information so we can review and apply the change.

Privacy Policy FAQ

We ask for your full name, email address, phone number, date of birth, and preferred currency so we can verify your identity, send withdrawal confirmations, and reconcile your wallet balance. We also log your IP address and device type each session to detect duplicate accounts and troubleshoot connection issues.

We set a session cookie to keep you logged in while you move between games, a preference cookie to remember your language and currency, and a tracking cookie to note which promo banners you dismissed. You can clear cookies in your browser settings, though that resets your preferences and requires a fresh login.

We share transaction data only with the processor handling your chosen rail — Touch 'n Go, GrabPay, Boost or FPX — and with our live-casino studio partners who need your account ID to stream tables. We do not sell your data to marketers or unrelated third parties.

We archive closed-account records for seven years to meet financial and dispute-resolution laws in the jurisdictions we operate, then delete them unless a regulator or court requires longer retention. Session logs and cookies are purged after ninety days of inactivity if you do not return.

Where local law permits, you can email support to request an export of your transaction history, account details, and session logs in CSV format. We verify your identity and send the file within fourteen business days of receiving a valid request.

Log in and visit account settings to update your email or phone number. Changes to your registered name may require a support ticket and proof of identity; our team reviews the request and applies the correction once we confirm the new information matches your KYC documents.

Contact support with your registered email and request account closure and deletion. We close the account immediately and mark your records for deletion, though financial and KYC documents remain archived for seven years to comply with regulatory obligations before final deletion where local law permits.

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